On Call and Performance Evaluation
Monday, February 23rd, 2009This is my 2nd week being on emergency on-call duty at work.
Meaning I always need to keep my phone on, sleep beside it, run with it, bringing inside the bathroom with me. It was actually just this year that my 24×7 duty is approved to be paid for the region of ANZ since i moved work here. I was already doing it back home.
Anyway, what’s good with being in the Tier 3 is we don’t get much calls just like tier 1 and 2 and still we get paid for the duty time we have been scheduled to do. I have been enjoying that for 4 years whenever I’m in duty, I do not get any call, most of my colleagues as well anyway.
This morning at the bus on my way to work, I missed a call from my colleague Albert, in Tier 2 and a project manager, Robert. An emergency call. Wow, why would it have to be when it is I on duty? I was actually day dreaming and looking forward to finishing the work day and doing my long slow recovery run hopefully a 28KMs. Probably that’s one reason I did not hear my phone ring.
When you get called for emergency at work, the managers involved in my team and the Care big bosses get notified, plus customer big bosses. So much pressure you do not want to screw up. (I was so trained 6 years back from an old company i was working for, from customer and direct line management swear on you on the phone.)
As I type this piece, I am still baby sitting the servers in Sunshine where the fire started when they called me. Hoping it gets stable before I go home for my run, well that means I’ll be expecting calls while I’m doing my fitness. It realize, that even if I wasn’t on call the issue is going to be escalated to me because it was our team’s product to support.
I am not whinging, I am glad it is a weekday, it was a morning that I got the call. I do not look so forward on days when you are at the movies, or eating in an expensive restaurant, or sleeping or your weekend.
Besides that, I just finished talking to our big Boss in Melbourne for our 2nd Half Evaluation last year. A call where your managers discuss you whether the company made money and if you are going to get a share of it. And if you’ve done your job well, fair or not all. In my 2 posts ago or so, I’ve been working for them for 4 years now and almost a year for this manager in Oz, I am please he was happy with the decision of taking the risk of moving me down under and he still remembers the day when I approached him in the cafeteria two years ago to consider me working for his team here. Aside from that, what’s scarey is I am a “slave” for everyone at the team as I do support work for everyone trying to make everyone happy, well i don’t mean that in a bad way, and I do not get any direct feedback or evaluation from them otherwise some express their feedback to this big boss. I am relieved that my team mates whoever had expressed their feedback to the boss TG that they are happy and satisfied with the services I have been receiving.
Its not a bad day after all receiving an emergency call, i had good evaluation, I did fair bit for the cash incentive at least and its a sunny day for me to go running tonight with my phone with me.














